Jan Mattsson

Professor

Tel: 4674 2506

Short vitae

Professor Jan Mattsson has the chair in business administration at Roskilde university since May 1996. He has held several professorships and visiting professorships in New Zealand, Australia and Scandinavia. He received a Doctorate (Dr. Econ.) in Business Administration at Gothenburg University, Sweden, in 1982 and was promoted there to Associate Professor in 1985. Professor Mattsson is currently active in services marketing, service innovation and international marketing research. He has authored more than a hundred scholarly publications a few of which are listed below. He serves on many editorial boards of international journals in marketing and services and is Head of the PhD program: Business and Management. He takes part in international research projects and is a member of the Center for Service Studies at Roskilde University. A short CV for professor Mattsson is downloadable here:

CV for Jan Mattsson

A few publications in marketing and services
van Dolen, W, Lemmink, J, Mattsson, J and I Rhoen (2001), Affective Consumer Responses in Service Encounters: The Emotional Content in Narratives of Critical Incidents, Journal of Economic Psychology, vol. 22, pp. 359-376.

Friman, M, Gärling, T, Millett, B, Mattsson, J and B Johnston (2002), An Analysis of International Business-to-business Relationships based on the Commitment-Trust theory, Industrial Marketing Management, vol. 31, no. 5, pp. 403-409.

Eriksson, K and J Mattsson (2002), Managers' Perception of Relationship Management in Heterogeneous Markets, Industrial Marketing Management, vol. 31, no. 6 , pp. 535-543.

Liljander, V and J Mattsson (2002), Impact of Customer Pre-consumption Mood on the Evaluation of Employee Behaviour in Service Encounters, Psychology and Marketing, 19, 10, pp. 837-860.

Lemmink, J and J Mattsson (2002), Employee Behaviour, Feelings of Warmth and Customer Perception in Service Encounters, International Journal of Retail & Distribution Management , 30, 1, pp. 18 -33.

Lindsay, V, Chadee, D, Mattsson, J, Johnston, R and B Millett (2003), Relationships, the Role of Individuals and Knowledge Flows in the Internationalisation of Service Firms, International Journal of Service Industry Management, 14, 1, pp. 7-35.

Mattsson, J, McColl, R and J Lemmink (2004) The Effect of Verbalized Emotions on Loyalty in Written Complaints, Total Quality Management and Business Excellence,15, 7, pp. 935-952.

Johns, N and J Mattsson, J (2004), Destination Development through Entrepreneurship: A Comparison of Two Cases, Tourism Management, 26, 5 (in press)

Lewis, M, Schulver, M, Johnston, R, Mattsson, J Millett, B and N Slack (2004) Network Parenting in International Service Development, British Journal of Management, 15, pp. 23-38.

Orfila-Sintes, F. and Mattsson, J. (2009) Innovation Behaviour in the Hotel Industry, Omega, vol. 37, no. 2, pp. 380-394.